Archive for July 15th, 2008

15
Jul
08

Jacking With Corporate America

I went to pick up some new shorts and t-shirts at Old Navy yesterday. Cheap prices and bad plaid shorts are a great combination for me. My purchase total came to about $40ish and I used my American Express card (I’m a point monger). The check out clerk asked to see the card; no problem. She then asked to see my ID. “Nope”. “It’s store policy, sir”. “I don’t care what your policy is. Your merchant agreement does not allow you to ask for any ID when a credit card is signed on the back”. “I have to see your ID”. “No you do not”. And I just stood there. Several other customers stood by glancing around furtively to see how this would play out. The manager eventually showed up and processed my purchase without ID. The manager never checked to see if the signature on the card matched the signature I placed on the receipt.

I’m giving serious consideration to spending some time ripping Old Navy a new butt for their contract violation policy and for not having *effectively* trained employees that know how to handle credit cards.

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