Archive for July 9th, 2008

09
Jul
08

The Pecking Order

Youngest daughter had a craving for fast food Tex Mex today at lunch time. Yes, I know, she may be bright, but lacks common sense, especially just before swim team practice. But I digress. Eating out gave me the opportunity to observe society…

Two twenty-something IT types were were dining next to us and bemoaning their lot in life, vis a vis, their employment. They both worked for the same company (I could tell thisbecause they neglected to remove their mag strip ID badges on retractable cord thingies connected to their belts). I knew that they were IT because of the fact that their belts did not match their shoes and the content of their verbal agitation. One stated rather plaintively “I just want to know where I stand in the pecking order?”.

At the very bottom, my friend, the bottom. Folks at the bottom of corporate America don’t reallly dine at Taco Bell, much less discuss HR dissatisfaction there. I knew you were IT weenies because both of you kept on blathering about port blocking and removing apps from the desktops of the same people all the time. “They keep on breaking their own rules!” Here’s a good tip: Don’t continue to annoy people who make rules by continually flaunting the fact that they are breaking them. You’ll be stuck forever removing spyware and formatting hard drives. Wanna get ahead? Those sames folks that make the rules keep you on the bottom rung when you piss them off. Instead of whining about your sad state at Taco Bell with fellow troglodyte, why not offer to take said rule breaker to lunch (try Panera) and offer him or her a gift-wrapped IT solution that they can take corporate credit for. And then offer to help optimize his or her “stuff”. It’s called brown nosing and it is a part of corporate culture. You can play by the rules or get out.

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09
Jul
08

Implied Warranty

If you completely forget about the forced herding through the store, there are some reasonably styled and priced items at Ikea. Don’t worry about all the names and stuff. If you are looking for a chair, you might find one that fits your budget and taste. The chair pictured above is called Poang. There is a display in the Ikea store that is sealed in Plexiglass. Inside this display is a Poang chair that is being repeatedly abused by some sort of automated machine. This gives the impression that the chair is durable. As in, gonna last a helluva long time. The only disclaimer is that it will not hold more than 350 pounds. I don’t weigh that much and neither does my wife. We don’t weigh that much together (just in case, you know, we wanted to, well…). And the chair matched the den. So we bought it. Wifey sat in it the other day and it broke. She took it back for an exchange and was told that there were no exchanges without receipt and that the time limit was 90 days, anyway. She left the broken chair in the customer service area and went and bought another one.

And it was the wrong color. I was displeased, to say the least. I took the chair back to Ikea along with a few of the shattered bits of the original chair so that I could color match. I took my ticket and waited to be called. And then I CALMLY explained why I was less than happy. The clerk did not pop a gasket or get snotty, but she did say that there was nothing she could do. I asked her if she thought I was being unreasonable and she said no… We’re going to need the manager. Manager shows up and I explain the concept of implied warranty and what their still running display means under Texas consumer law and that I am most certainly willing to make a big deal out of $65. “Your display implies that the chair is durable and that it is going to last forever. Your display doesn’t have any fine print and the only disclaimer is 350 pounds. I expect that I am going to get another chair, that you are going to issue a refund to my wife’s credit card for the amount that you should not have charged in the first place. And I expect that the new chair will not explode under teh weight of somebody less than 350 pounds.” All said calmly… under the watching eyes of about 40 customers who had gathered for the “show”. And my expectations were met. Put the chair together yesterday and noticed that there was a design and materials change in the exact area where our old chair exploded. Hmmm… Now about the $17 in gas that was wasted…